Privacy Policy

Last updated: May 2025

EastCoast WebCraft ("we," "us," or "our") is committed to protecting the privacy of our clients and website visitors. This policy explains what information we collect, how we use it, and your rights under Canadian privacy law (PIPEDA).

1. Information We Collect

We collect information only when you voluntarily provide it:

  • Contact form submissions — your name, email address, phone number (optional), and message content
  • Newsletter sign-ups — your email address
  • Client project communications — information you share during the course of a project engagement

We do not use cookies for tracking or analytics beyond what is necessary for the site to function. We do not use Facebook Pixel, Google Ads remarketing, or other advertising trackers.

2. How We Use Your Information

  • To respond to your inquiries via the contact form
  • To send you the newsletter you subscribed to (you can unsubscribe at any time)
  • To communicate about projects and services you've engaged us for
  • To improve our website and services

We will never sell, rent, or trade your personal information to third parties for marketing purposes.

3. Data Retention

Contact form submissions are retained only as long as necessary to respond to and resolve your inquiry. Client project records are retained for a minimum of 7 years as required by Canadian business record-keeping standards. You may request deletion of your data at any time by contacting us.

4. Third-Party Services

Our website is hosted on servers in Canada. We may use the following third-party services in the delivery of our services:

  • Email delivery (for contact form responses)
  • Payment processing (Stripe or similar) for project invoices — these providers have their own privacy policies

5. Your Rights (PIPEDA)

Under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA), you have the right to:

  • Know what personal information we hold about you
  • Request correction of inaccurate information
  • Withdraw consent for use of your information (subject to legal and contractual restrictions)
  • File a complaint with the Office of the Privacy Commissioner of Canada

6. Contact

For any privacy-related questions or requests, contact us at:

info@eastcoastwebcraft.ca
EastCoast WebCraft — Nova Scotia, Canada

This policy may be updated periodically. Material changes will be noted with an updated "Last updated" date above. Continued use of our website after changes constitutes acceptance of the revised policy.