Terms of Service

Last updated: May 2025

These Terms of Service govern all web design, managed hosting, and consulting engagements between EastCoast WebCraft ("Provider") and its clients ("Client"). By engaging our services, you agree to these terms.

1. Scope of Work

All projects are governed by a written Scope of Work (SOW) document agreed upon before work begins. Services not explicitly listed in the SOW are not included and may be quoted separately. Verbal agreements do not modify the SOW.

2. Payment Terms — Web Design Projects

Web design projects are invoiced on a milestone basis:

  • 50% — Due upon project commencement. Work begins only after receipt of this payment.
  • 25% — Due upon client approval of the design mockup/prototype.
  • 25% — Due before the website is transferred to the client's hosting or made publicly live.

No website will be launched or transferred until all outstanding invoices are paid in full. Overdue invoices (30+ days) may incur a 2% monthly late fee.

3. Managed Hosting ("Continuity") Plans

Continuity plans are billed monthly in advance. Plans are month-to-month unless an annual agreement is in place. Cancellation requires 30 days' written notice. Upon cancellation, all client data and site files will be made available for download for a period of 30 days before being removed from our servers.

The "Clean-Site" guarantee applies to sites actively managed under a current Continuity plan. It does not apply to sites where unauthorized modifications by the Client introduced a vulnerability, or to sites not under active management at the time of compromise.

4. Client Responsibilities

The Client agrees to:

  • Provide all required content (text, images, logos) in a timely manner to avoid project delays
  • Respond to review requests within 5 business days — delays may push back delivery timelines
  • Not share admin credentials with unauthorized parties
  • Notify EastCoast WebCraft immediately of any suspected security incidents

5. Intellectual Property

Upon receipt of full payment, the Client owns the custom design and content created for their project. EastCoast WebCraft retains the right to display the completed work in our portfolio unless the Client requests confidentiality in writing.

Third-party components (WordPress core, plugins, themes, stock photography) remain subject to their respective licenses.

6. Limitation of Liability

EastCoast WebCraft's liability in connection with any service is limited to the fees paid for that specific service in the preceding 3 months. We are not liable for indirect, incidental, or consequential damages including but not limited to lost revenue, lost data, or business interruption.

We maintain Errors & Omissions (E&O) professional liability insurance.

7. Governing Law

These terms are governed by the laws of the Province of Nova Scotia and the federal laws of Canada applicable therein. Any disputes shall be resolved in the courts of Nova Scotia.

8. Contact

Questions about these terms? Contact us at info@eastcoastwebcraft.ca.

Note: These terms represent a general overview. All active client engagements are governed by a specific Scope of Work agreement that supersedes any conflicting provisions here. If you require a formal engagement agreement, please request one before work begins.